// PLAYER WELFARE & SAFETY

Responsible Gambling

Gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. extrabonus is committed to providing every Malaysian player with the tools, information, and support needed to stay in control at all times.

21+

Strictly for adults aged 21 and above. No exceptions. Underage gambling is illegal and harmful. If you are under 21, please leave this site immediately.

// PLAYER CONTROL TOOLS

Tools to Help You Stay in Control

Every registered extrabonus player has immediate access to the following responsible gambling tools — free of charge and available 24/7. You do not need to wait for a crisis to use them. Setting limits before you need them is a sign of smart, responsible play.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your extrabonus account. Once the limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; limit increases carry a 24-hour cooling period.

AVAILABLE IN ACCOUNT SETTINGS
Loss Limits

Define the maximum net loss you are willing to accept within a specific time period — daily, weekly, or monthly. When your loss total hits the limit, betting and gaming will be paused for the remainder of that period. An effective safeguard against chasing losses.

TAKES EFFECT IMMEDIATELY
Session Time Limits

Set a maximum session duration for your gambling activity. When your session time is up, you will receive an on-screen notification and, if you confirm, be automatically logged out. Prevents unintentional marathon sessions driven by in-the-moment decisions.

CONFIGURABLE PER SESSION
Cooling-Off Period

Take a short break from gambling without fully closing your account. Cooling-off periods are available from 1 day up to 6 weeks. During this period, you cannot log in, deposit, or place bets. The period runs its full course — it cannot be shortened once activated.

1 DAY TO 6 WEEKS
Self-Exclusion

Permanently or long-term exclude yourself from extrabonus. Self-exclusion periods range from 6 months to permanent closure. Once activated, access is immediately blocked across all devices. Exclusion requests are processed within 24 hours and are not reversible for the stated duration.

6 MONTHS TO PERMANENT
Reality Check Alerts

Enable periodic in-session pop-ups that show you how long you have been playing, how much you have deposited and wagered in the current session, and your net result. A simple, non-intrusive nudge to help you stay aware of your activity.

CUSTOMISABLE INTERVALS
How to access these tools: Log in to your extrabonus account, go to Account Settings > Responsible Gambling. All tools are self-service and take effect immediately (for restrictions) or within the stated cooling period. If you have difficulty accessing these features, contact our 24/7 Live Chat support team.
// SELF-EXCLUSION

Choosing to Step Away

Self-exclusion is one of the most powerful tools available for players who feel their gambling is becoming a problem. At extrabonus, we take self-exclusion requests seriously — they are processed as a priority, and access is blocked within 24 hours of activation.

During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications from extrabonus. If you attempt to create a new account during an active self-exclusion, we will close it immediately upon detection.

This is a firm commitment. Self-exclusion periods cannot be reversed or shortened. They run to their full stated duration. This is intentional — it is designed to protect you when you need it most.

How to Request Self-Exclusion

You can activate self-exclusion at any time through the following steps. The process takes less than 5 minutes.

01
Log in to your account Access your extrabonus account from any device. Self-exclusion can also be initiated via Live Chat without logging in if you have already lost access.
02
Navigate to Responsible Gambling settings Go to Account Settings > Responsible Gambling > Self-Exclusion. Select your desired exclusion period: 6 months, 1 year, 3 years, 5 years, or Permanent.
03
Confirm your decision Review the terms of self-exclusion. Confirm your choice. You will receive an email confirmation within 1 hour. Account access is blocked within 24 hours.
04
Withdrawal of remaining balance Any remaining real-money balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method within the standard processing timeframe.
05
After the exclusion period If you wish to return after a finite exclusion period, you must contact our support team for a structured re-admission process, including a 24-hour reflection period and a responsible gambling check.
// PROBLEM GAMBLING INDICATORS

Warning Signs to Watch For

Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone close to you is the first and most important step toward getting help. If any of the following apply to you, we encourage you to use our tools or seek support.

Chasing Losses Increasing bets or deposit amounts in an attempt to recover previous losses, rather than gambling within a pre-set budget.

Preoccupation with Gambling Spending a significant amount of time thinking about gambling, planning the next session, or reliving past wins and losses.

Gambling with Essential Money Using funds allocated for rent, utilities, food, or other living expenses to fund gambling activity.

Needing to Bet More for the Same Excitement Progressively increasing stake sizes to achieve the same level of excitement — a classic sign of behavioural tolerance.

Failed Attempts to Stop or Reduce Repeatedly trying and failing to cut back on or stop gambling activity despite a genuine desire to do so.

Concealment from Family or Friends Hiding the extent of gambling activity from family members, partners, or friends in Kuala Lumpur, Penang, or elsewhere.

Borrowing to Gamble Taking loans, borrowing from friends or family, or using credit facilities specifically to fund gambling sessions.

Gambling to Escape Problems Using gambling as a way to manage stress, anxiety, depression, loneliness, or other negative emotions rather than for entertainment.

If you recognise these signs: You do not need to be in crisis to reach out. Our Live Chat support team is trained in responsible gambling and can help you access the right tools or guide you to external support. Seeking help early is always the right decision.
// LIMIT SETTINGS REFERENCE

Available Limit Types & How They Work

Use this table as a quick reference when configuring your responsible gambling settings. All limits apply account-wide across all games and betting markets on extrabonus.

Limit Type Period Options Effect Takes Effect To Increase / Remove Status
Deposit Limit Daily / Weekly / Monthly Blocks deposits once cap is reached for the period Immediately (reductions) / 24 hrs (increases) 24-hour waiting period Available
Loss Limit Daily / Weekly / Monthly Pauses play once net loss cap is reached Immediately (reductions) / 24 hrs (increases) 24-hour waiting period Available
Session Time Limit Per session (custom minutes) Auto-logout notification when session duration reached Next login session No waiting period Available
Cooling-Off Period 1 day / 1 week / 2 weeks / 1 month / 6 weeks Temporary account suspension; cannot log in or bet Within 1 hour Not reducible — must run to completion Irrevocable
Self-Exclusion 6 months / 1 yr / 3 yrs / 5 yrs / Permanent Full account block; marketing suspended; balance withdrawn Within 24 hours Not reversible for stated duration Irrevocable
Reality Check Alerts Every 30 / 60 / 90 / 120 minutes In-session pop-up showing time played and net result Immediately Adjustable at any time Available
// SELF-ASSESSMENT

Is Your Gambling Still in Control?

Honest self-reflection is one of the most effective tools available to any gambler. Consider the following questions. There are no right or wrong answers — only honest ones.

If you answer "yes" to three or more of these questions, we strongly encourage you to activate one of our responsible gambling tools or contact our support team for a confidential conversation.

No judgment here. Our support team will never penalise you for asking about responsible gambling. These conversations are treated with complete confidentiality.
Q1

Have you ever gambled with money that was set aside for something else — such as rent, utility bills, groceries, or your children's expenses?

Q2

Have you ever felt the need to increase your bet sizes or deposit amounts to achieve the same level of excitement you felt when you first started gambling?

Q3

Have you tried to stop or reduce your gambling and found it difficult or impossible to stick to that decision for more than a few days?

Q4

Have you hidden your gambling activity — including deposits, losses, or time spent gambling — from family members, a partner, or close friends?

Q5

Have you borrowed money, sold personal possessions, or used credit facilities specifically to fund your gambling, rather than for any other purpose?

Q6

Do you often find yourself thinking about gambling even when you are not actively playing — for example, at work, during meals, or before going to sleep?

Q7

Have you ever felt restless, irritable, or anxious when attempting to cut down on or stop gambling, or when unable to gamble due to other commitments?

Q8

Have you ever returned to gambling after a loss with the aim of winning back the money you lost, rather than treating the loss as a known cost of entertainment?

// EXTERNAL SUPPORT

Support Resources for Malaysian Players

If you or someone you care about needs help with problem gambling, the following organisations provide confidential, professional support. These are independent resources — not affiliated with extrabonus — and their services are available to all Malaysians regardless of which platform they use.

Talian Kasih 15999

Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24/7 for individuals and families facing personal crises, including gambling-related distress.

Hotline: 15999
Befrienders KL

A Kuala Lumpur-based emotional support organisation providing confidential, non-judgmental listening support for individuals experiencing psychological distress. Available daily including public holidays.

KL: 03-7627 2929
GamCare

An internationally recognised problem gambling support organisation offering helpline counselling, online chat support, and self-help resources. GamCare's resources are available to Malaysian users through their online portal.

gamcare.org.uk
Gamblers Anonymous

A peer-support organisation for individuals who wish to stop gambling. GA operates on a 12-step programme model with chapters active in Kuala Lumpur, Penang, and Johor Bahru. Meetings are free and open to all.

gamblersanonymous.org
From extrabonus: If you are in immediate financial difficulty related to gambling, do not hesitate to contact us at [email protected] or via Live Chat. We can pause your account access immediately while you seek support, and we will process any withdrawal of remaining balance as a priority. We are on your side.
// UNDERAGE PROTECTION

Protecting Young People

The minimum age for gambling on extrabonus is 21 years. This is a firm, non-negotiable requirement. We enforce it at registration through age declaration, at KYC verification through document checks, and on an ongoing basis through transaction monitoring.

We are aware that in some Malaysian households, younger family members may have access to devices on which an adult account is registered. We strongly encourage account holders to use device-level parental controls and to log out of extrabonus on any shared device.

If a minor has accessed your account: Contact our support team immediately. We will suspend the account, void all activity carried out by the minor, and advise on next steps. There is no penalty for reporting this.
Age Verification Policy: All players must declare they are 21 or older at registration. Identity documents confirming date of birth are required before any withdrawal is processed. Any account found to be held by a person under 21 is immediately closed and reported.
Device Parental Controls

Most Android and iOS devices support app-level restrictions. Consider enabling content filters or app time limits on any device that younger family members use. Contact your device manufacturer for setup guidance.

Network-Level Filtering

Malaysian internet service providers including Maxis, Celcom, and Unifi offer optional content filtering services. These can restrict access to gambling websites at the router or account level for shared household networks.

// OUR COMMITMENT

What extrabonus Commits To

Responsible gambling is not a regulatory checkbox at extrabonus. It is a core part of how we operate. These commitments are operational obligations — not aspirational language.

Mandatory 21+ Age Verification Every player is subject to date-of-birth verification at registration and identity document checks before their first withdrawal. No exceptions are made.
Proactive Intervention Our responsible gambling team monitors for patterns associated with problem gambling — including rapid deposit escalation, prolonged sessions, and loss-chasing behaviour. Where patterns are detected, we reach out to the player directly before they reach crisis point.
No Marketing to At-Risk Players Players who have activated deposit limits, loss limits, or cooling-off periods will not receive promotional emails or bonus offers during those periods. Our responsible gambling status is visible to our CRM team and automatically suppresses marketing to flagged accounts.
Trained Support Team All extrabonus customer support staff complete responsible gambling awareness training. They are equipped to have sensitive conversations, direct players to tools and resources, and escalate concerns to our dedicated responsible gambling team.
Self-Exclusion Respected Without Question We will never attempt to persuade a player to reverse or reconsider a self-exclusion request. The decision to self-exclude is treated with full respect. Marketing to self-excluded players is technically blocked — not just policy-blocked.
Transparent Bonus Terms Wagering requirements, validity periods, and eligible games are clearly stated for every bonus. We do not bury terms in fine print or make claims about bonuses that cannot be substantiated.

Gambling Should Stay Fun

If you have questions about our responsible gambling tools, want to set a limit, or simply want to talk to someone — our team is available 24/7 in English, Bahasa Melayu, and Chinese. You can also review our FAQ for quick answers.

Return to Homepage Read Our FAQ
21+ Only — Play Responsibly